Subscriber Not Found or Primary Key Not Found

This section describes how to resolve the issues that report the Subscriber Not Found or Primary Key Not Found messages.

Problem

When the NFs cannot find the subscriber details, they send the Subscriber Not Found or Primary Key Not Found to PCF.

Resolution

  1. Analyse the logs of the PCF Engine and REST endpoint pod for the subscriber or primary key related issues.

    On the master node, run the following command to determine the engine and rest-ep pod.

    kubectl logs -n namespace pod_name 
  2. Navigate to the pods and review the subscriber availability status and the subscriber count in the database. Based on the subscriber's status, take the appropriate action to resolve the issue.

    cdl show session count/summary